Last Updated: September 21, 2026
This Refund & Cancellation Policy explains the cancellation and refund conditions applicable to paid subscriptions and Premium services offered by Turkasia.
Free Turkasia features are provided without charge and therefore do not give rise to a refund.
Turkasia may offer paid subscriptions on a monthly or annual basis.
Users may cancel their subscriptions at any time.
The cancellation process depends on the channel through which the subscription was purchased.
Subscriptions purchased through Apple must be cancelled through Apple’s subscription management system.
Subscriptions purchased through Google Play must be cancelled through Google Play’s subscription management system.
For subscriptions purchased through the website or another purchase channel provided by Turkasia, users may use the relevant subscription management or cancellation option available through their account or contact support at support@turkasiacenter.com.
Unless otherwise specified by the applicable purchase system, cancelling a subscription does not necessarily terminate access to paid features immediately.
The subscription may remain active until the end of the current billing period.
To prevent renewal, cancellation must be completed before the applicable renewal date.
Refund requests may be evaluated based on:
the purchase channel,
the applicable store’s policies,
applicable consumer and contract laws,
the status of the service,
the transaction date,
the use of the subscription.
Nothing in this policy is intended to limit any mandatory rights granted to consumers under applicable law.
Purchases made through the Apple App Store are subject to Apple’s payment and refund procedures.
Turkasia may not directly control the payment infrastructure used for purchases made through the App Store.
Accordingly, refund requests relating to App Store purchases may be submitted through Apple’s applicable purchase and support processes.
Purchases made through Google Play are subject to Google Play’s payment and refund policies.
Cancelling a Google Play subscription does not generally mean that the charge for the current billing period will automatically be refunded.
Different refund rights may apply under applicable law.
If a paid Turkasia service does not provide a material feature expressly described at the time of purchase, or cannot reasonably be used due to a technical issue attributable to Turkasia, users may contact support@turkasiacenter.com.
Requests will be reviewed based on the relevant purchase and subscription information.
If a user believes that their account or payment method has been used without authorization, they should contact the relevant application store, payment provider, and Turkasia as soon as reasonably possible.
Users should not share their account credentials or payment information with third parties.
Coupons and promotions may be subject to:
an expiration date,
eligible packages,
usage limits,
other promotional conditions.
The mere fact that a coupon has not been used does not by itself create a right to a refund for a purchased subscription.
Unless expressly stated otherwise, coupons cannot be exchanged for cash.
Subscriptions with automatic renewal enabled may renew according to the rules of the relevant purchase channel unless cancelled by the user.
At the time of purchase, users will be provided with clear information regarding:
price,
subscription period,
renewal conditions,
automatic renewal.
Subscription prices may change in the future.
The implementation of price changes and their application to existing subscribers will be subject to the notification and consent requirements of applicable law and the relevant purchase platform.
Deleting a Turkasia account may not automatically cancel an active subscription purchased through the Apple App Store or Google Play.
Users should check their active subscriptions through the relevant purchase channel before deleting their account.
This policy does not limit any mandatory consumer or other legal rights available to users under applicable law.
Where a mandatory legal provision conflicts with a provision of this policy, the mandatory legal provision will apply.
For assistance regarding refunds or cancellations:
Email: support@turkasiacenter.com
Website: https://turkasiacenter.com
Operator: SHAN-T MMC
Address: Azadliq Street, Baku, Azerbaijan